FAQ

How long have you been in business?

Our family business journey began in the late 1990s when we started collecting unique items and treasures. In 2001, we proudly opened the doors of our physical store, which operated until 2023, when we shifted our focus to the online store.

Do you have a store location?

As of 2023, we at Bartlett House Antiques have closed our physical store, but we’re excited to announce that we’re putting all our energy into our online store! And we can’t wait to serve you in our digital space! Happy browsing!

Are your prices negotiable?

We’re happy to discuss pricing and are open to any reasonable offers you may have. Feel free to reach out!

Can we view an item before purchasing it?

We can arrange a viewing if a customer is interested in an item and wants to see it before purchasing.

What payment method do you use or have?

Bartlett House Antiques proudly accepts all popular methods of payment except cheques.

What shipping method do you use?

Bartlett House Antique utilizes standard postal service for shipments within Canada and the United States. In the event of a service disruption that is beyond our control, we will seek an alternative shipping method for your item at no extra cost. We ship all items with insurance, ensuring they are fully protected during transit. Additionally, we offer delivery services and can arrange for local pick-up.

What is your return policy?

All items are sold “AS IS” and are non-returnable. We carefully inspect, describe, and photograph each piece to provide the necessary information. We ship all items with insurance, ensuring they are fully protected during transit.

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